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This guide walks through the complete TapKit setup, from installing the Mac app to connecting your first iPhone. If you get stuck during the Quickstart, use the troubleshooting steps below.

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Step 1: Download and install

  1. Download the TapKit Mac app. If you don’t have it, you can download it here.
  2. Open TapKit.dmg from your Downloads folder.
  3. Drag TapKit into your Applications folder.
  4. Launch TapKit from Applications.

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Step 2: Sign in

When you first launch TapKit, it opens a sign-in page in your browser. Sign in or create an account, then return to the Mac app when the browser redirects you.

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Step 3: Allow Camera and Bluetooth access

TapKit asks for two macOS permissions during setup. For more detail about how they’re used, see Security & Privacy.

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Camera

Camera access allows TapKit to receive your iPhone’s screen. Click Allow when macOS asks.

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Bluetooth

Bluetooth access allows TapKit to pair the Mac with your iPhone and send actions to it. Click Allow when macOS asks.
If you previously denied either permission, open System Settings > Privacy & Security, select Camera or Bluetooth, and enable TapKit. Restart the Mac app if macOS asks you to.

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Step 4: Connect your iPhone

  1. Connect your iPhone to the Mac with a USB cable that supports data.
  2. Unlock the iPhone and keep it awake.
  3. Select the iPhone when it appears in the TapKit setup flow.
  4. On your iPhone, tap Trust if prompted, then enter your passcode.
  5. On your Mac, click Allow if it asks to connect to the iPhone.
These prompts may not appear if you have trusted this Mac before.

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Step 5: Pair over Bluetooth

Keep the iPhone connected over USB. On the iPhone:
  1. Open Settings > Bluetooth.
  2. Make sure Bluetooth is on.
  3. Tap the name of your Mac when it appears.
  4. Approve any pairing prompt, then return to TapKit.
Return to TapKit after pairing. The app confirms the connection and guides you through the final prompt. Keep TapKit open and the iPhone connected over USB while you use it.

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Done

Your iPhone should now appear in the Mac app as ready. You can run a task in the built-in agent chat or connect one of the supported integrations.

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Troubleshooting

If macOS says the app is from an unidentified developer, right-click TapKit and choose Open, then click Open in the dialog. You only need to do this once.
Leave the Mac app open, finish signing in in your browser, and approve the prompt to open TapKit if one appears. If the app still shows the sign-in screen, quit and reopen it.
Open System Settings > Privacy & Security, select the missing permission, and enable TapKit. Quit and reopen TapKit before trying setup again.
Unlock the iPhone, confirm the cable supports data, and approve any Trust or Allow prompts. Then unplug and reconnect the cable and select the phone again.
Make sure Bluetooth is enabled on both devices and that the Mac app is still on the pairing step. Keep the USB cable connected, wait a moment, and check Settings > Bluetooth again.
If you’re experiencing issues not covered here, contact our support team.