Skip to main content
The TapKit Mac app walks you through setup. This page covers the same steps and what to do when one fails.

Requirements

You need a Mac running macOS 14.6 or later, an iPhone, and a USB data cable. The iPhone stays plugged into the Mac while TapKit uses it.

1. Install

Download TapKit.dmg, open it, and drag TapKit into Applications. Then open TapKit from Applications. TapKit updates itself. To check for an update now, choose TapKit > Check for Updates….

2. Sign in

Click Log in with browser. TapKit opens tapkit.ai in your browser. Sign in with Google, then click Open the desktop app. The Mac app continues once you’re signed in.

3. Allow Camera and Bluetooth

TapKit needs two macOS permissions. Security and privacy explains how it uses them. Click each button and choose Allow when macOS asks. If you denied a permission earlier, the button opens System Settings instead. Turn on TapKit under Privacy & Security > Camera or Privacy & Security > Bluetooth.

4. Connect your iPhone

Plug the iPhone into the Mac and unlock it. Select it under Connected iPhones and click Continue. If the iPhone asks whether to trust this computer, tap Trust and enter your passcode. TapKit then checks that it can see the phone’s screen. Keep the phone plugged in and unlocked during this step. TapKit may put the phone to sleep for a moment and ask you to unlock it again. If TapKit still can’t see the screen, it asks to restart the phone. Click Restart iPhone, then unlock the phone when it comes back on.

5. Pair over Bluetooth

TapKit turns on AssistiveTouch on the iPhone for you. Then, on the iPhone, open Settings, tap Bluetooth, and tap your Mac’s name. The Mac app moves on as soon as the phone connects. If your Mac’s name doesn’t appear, go back to Settings and tap Bluetooth again.

6. Subscribe

Click Start subscription to check out in your browser, or Explore TapKit first to skip this step. Agents can only control phones that are active on a subscription. You can subscribe or add phones later from Account > Billing in the Mac app or from the web app. When you see Your agents have an iPhone now., click Start using TapKit.

Adding more phones

Plug in another iPhone. It appears next to your other phones in the Mac app and goes through the same trust, screen, and Bluetooth steps. Each phone takes one phone slot on your subscription. To run the whole setup again, choose TapKit > Settings… (⌘,) and click Run Setup Again on the General tab.

Troubleshooting

Unlock the iPhone and try a different cable or USB port. Some cables only charge. Unplug and reconnect, and tap Trust if the iPhone asks.
TapKit can’t unlock a phone, so the phone has to stay unlocked. Set Settings > Display & Brightness > Auto-Lock to Never to stop it from locking between tasks.
Keep the phone plugged in and unlocked. If TapKit offers to restart the phone, let it. If that doesn’t work, click Try Again, or unplug the phone, restart it yourself, and plug it back in.
Check that Bluetooth is on for both devices and that the Mac app is still on the pairing step. Leave Settings > Bluetooth and open it again to refresh the list.
Check that AssistiveTouch is on in Settings > Accessibility > Touch > AssistiveTouch. If it’s on and taps still fail, open the phone’s More menu in the Mac app and choose Reset AssistiveTouch.
Open System Settings > Privacy & Security, choose Camera or Bluetooth, and turn on TapKit. Then quit and reopen TapKit.
Still stuck? Email support@tapkit.ai.